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- Office 365 Keeps Asking For Activation Email
- Free Office 365 Activation Codes
- Office 365 Keeps Asking For Activation On Rds Server
Tip
According to the Microsoft website, once you purchase Office you should be provided with a product key you can use to activate Office on your Mac. As you'll see in the description section of the Microsoft Office 365 app in the Mac App Store, Office 365 offers annual subscriptions that can be billed to your App Store account. A federated user is repeatedly prompted for credentials during sign-in to Office 365, Azure or Intune. 8/27/2020; 12 minutes to read; Applies to: Cloud Services (Web roles/Worker roles), Azure Active Directory, Office 365, Microsoft Intune, CRM Online via Office 365 E Plans, Azure Backup, Office 365 Identity Management. If you see buttons named Manage Account or Update Options, you're not using a volume license version of Office. For help with activating other versions of Office, see Activate Office. Update the registry to remove the Microsoft 365 activation prompt. Office 2016 from what all documentation is saying that the telephone option have been remove from Office 2016 and you can only activate via internet. I'm assuming you are referring to this error: 'Telephone activation is no longer supported for your product' Please try to use the phone numbers mentioned in the following article to activate Office.
The information in this article is intended for administrators and IT Pros. For information about activating a personal copy of Office, see Activate Office.
Shared computer activation lets you deploy Microsoft 365 Apps to a computer in your organization that is accessed by multiple users. Here are some examples of supported scenarios:
- Three workers at a factory share the same physical computer, with each worker using Office on that computer during their eight-hour shift.
- Fifteen nurses at a hospital use Office on ten different computers throughout the day.
- Five employees connect remotely to the same computer to run Office.
- Multiple employees use Office on a computer that's located in a conference room or some other public space in the company.
- Multiple users access an instance of Office that is hosted through Remote Desktop Services (RDS).
Shared computer activation is required for scenarios where multiple users share the same computer and the users are logging in with their own account. Normally, users can install and activate Microsoft 365 Apps only on a limited number of devices, such as 5 PCs. Using Microsoft 365 Apps with shared computer activation enabled doesn't count against that limit. If your users have dedicated computers and no other users work on those computers, you use product key activation for Microsoft 365 Apps.
How to enable shared computer activation for Microsoft 365 Apps
To use shared computer activation, you need an Office 365 (or Microsoft 365) plan that includes Microsoft 365 Apps and also supports shared computer activation. Shared computer activation is available for the following:
- Any plan that include Microsoft 365 Apps for enterprise (previously named Office 365 Plus). For example, Office 365 E3 or Microsoft 365 E5.
- Any plan that includes the desktop version of Project or Visio. For example, Project Plan 3 or Visio Plan 2.
- The Microsoft 365 Business Premium plan, which includes Microsoft 365 Apps for business.
Note
- The Microsoft 365 Business Premium plan is the only business plan that includes support for shared computer activation. There are other business plans, such as Microsoft 365 Business Standard, that include Microsoft 365 Apps for business, but, those business plans don't include support for shared computer activation.
- Shared computer activation isn't available for Office for Mac.
Make sure you assign each user a license for Microsoft 365 Apps and that users log on to the shared computer with their own user account.
If you want to enable shared computer activation during the initial installation of Microsoft 365 Apps, you can instruct the Office Deployment Tool to do so during installation.
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- When you are using the Office Customization Tool at config.office.com or the wizard built into Microsoft Endpoint Configuration Manager, make sure that you enable the option Shared Computer in the Product activation section.
- When you are crafting the configuration file manually, make sure to include the following line:
If Microsoft 365 Apps is already installed and you want to enable shared computer activation, there are three options to choose from. A re-installation is not required. The device must be rebooted in order to apply the change.
- Use Group Policy by downloading the most current Administrative Template files (ADMX/ADML) for Office and enabling the 'Use shared computer activation' policy setting. This policy setting is found under Computer ConfigurationPoliciesAdministrative TemplatesMicrosoft Office 2016 (Machine)Licensing Settings.
- Use Registry Editor to add a string value (Reg_SZ) of SharedComputerLicensing with a setting of 1 under HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeClickToRunConfiguration.
- Download and run the Microsoft Support and Recovery Assistant.NoteMicrosoft 365 Apps for business doesn't doesn't support the use of Group Policy, so you'll need to use another method to enable shared computer activation.If a user already activated the Microsoft 365 Apps before shared computer activation was enabled, you have to reset the activation to allow shared computer activation to work. Waves diamond bundle 5.0 download.
After Microsoft 365 Apps is installed, you can verify that shared computer activation is enabled on that computer.
How shared computer activation works for Microsoft 365 Apps
Here's what happens after Microsoft 365 Apps is installed on a computer that has shared computer activation enabled.
- A user logs on to the computer with her account.
- The user starts an Office program, such as Word.
- Microsoft 365 Apps contacts the Office Licensing Service on the internet to obtain a licensing token for the user.To determine whether the user is licensed to use Microsoft 365 Apps, the Office Licensing Service has to know the user's account for Office 365. In some cases, Microsoft 365 Apps prompts the user to provide the information. For example, the user might see the Activate Office Eat to win robert haas pdf. dialog box.If your environment is configured to synchronize Office 365 (Azure Active Directory) and local Active Directory (AD) accounts, then the user most likely won't see any prompts. Microsoft 365 Apps should automatically be able to get the necessary information about the user's account in Office 365.
- If the user is licensed for Microsoft 365 Apps, a licensing token is stored on the computer in the user's profile folder, and Microsoft 365 Apps is activated. The user can now use Microsoft 365 Apps.
These steps are repeated for each user who logs on to the shared computer. Each user gets a unique licensing token. Just because one user activates Microsoft 365 Apps on the computer doesn't mean Microsoft 365 Apps is activated for all other users who log on to the computer.
If a user goes to another computer that also is enabled for shared computer activation, the same steps occur. There is a different licensing token for each computer that the user logs on to.
If a user logs on to a shared computer again, Microsoft 365 Apps uses the same licensing token, if it is still valid.
Additional details about shared computer activation for Microsoft 365 Apps
Licensing token renewal The licensing token that is stored on the shared computer is valid only for 30 days. As the expiration date for the licensing token nears, Microsoft 365 Apps automatically attempts to renew the licensing token when the user is logged on to the computer and using Microsoft 365 Apps.
If the user doesn't log on to the shared computer for 30 days, the licensing token can expire. The next time that the user tries to use Microsoft 365 Apps, Microsoft 365 Apps contacts the Office Licensing Service on the internet to get a new licensing token.
Office 365 Keeps Asking For Activation Email
Internet connectivity Because the shared computer has to contact the Office Licensing Service on the internet to obtain or renew a licensing token, reliable connectivity between the shared computer and the internet is necessary.
Reduced functionality mode If the user is not licensed for Microsoft 365 Apps, or if the user closed the Activate Office dialog box, no licensing token is obtained and Microsoft 365 Apps isn't activated. Microsoft 365 Apps is now in reduced functionality mode. This means that the user can view and print Office documents, but can't create or edit documents. The user also sees a message in the Office program that most features are turned off.
Activation limits Normally, users can install and activate Microsoft 365 Apps only on a limited number of devices, such as 5 PCs. Using Microsoft 365 Apps with shared computer activation enabled doesn't count against that limit.
Microsoft allows a single user to activate Microsoft 365 Apps on a reasonable number of shared computers in a given time period. The user gets an error message in the unlikely event the limit is exceeded.
Single sign-on recommended The use of single sign-on (SSO) is recommended to reduce how often users are prompted to sign in for activation. With single sign-on configured, Microsoft 365 Apps is activated using the user credentials that the user provides to sign in to Windows, as long as the user has been assigned a license for Microsoft 365 Apps. For more information, see Microsoft 365 identity models and Azure Active Directory.
If you don't use single sign-on, you should consider using roaming profiles and include the %localappdata%MicrosoftOffice16.0Licensing folder as part of the roaming profile.
Licensing token roaming Starting with Version 1704 of Microsoft 365 Apps, you can configure the licensing token to roam with the user's profile or be located on a shared folder on the network. Previously, the licensing token was always saved to a specific folder on the local computer and was associated with that specific computer. In those cases, if the user signed in to a different computer, the user would be prompted to activate Microsoft 365 Apps on that computer in order to get a new licensing token. The ability to roam the licensing token is especially helpful for non-persistent VDI scenarios.
To configure licensing token roaming, you can use either the Office Deployment Tool or Group Policy, or you can use Registry Editor to edit the registry. Whichever method you choose, you need to provide a folder location that is unique to the user. The folder location can either be part of the user's roaming profile or a shared folder on the network. Microsoft 365 Apps needs to be able to write to that folder location. If you're using a shared folder on the network, be aware that network latency problems can adversely impact the time it takes to open Office programs. The location is only needed if you prefer to not use the default location, which is %localappdata%MicrosoftOffice16.0Licensing.
- If you're using Group Policy, download the most current Administrative Template files (ADMX/ADML) for Office and enable the 'Specify the location to save the licensing token used by shared computer activation' policy setting. This policy setting is found under Computer ConfigurationPoliciesAdministrative TemplatesMicrosoft Office 2016 (Machine)Licensing Settings.
- If you're using the Office Deployment Tool, include the SCLCacheOverride and SCLCacheOverrideDirectory in the Property element of your configuration.xml file. For more information, see Configuration options for the Office Deployment Tool.
- To edit the registry, go to HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeClickToRunConfiguration, add a string value of SCLCacheOverride, and set the value to 1. Also, add a string value of SCLCacheOverrideDirectory and set the value to the path of the folder to save the licensing token.NoteIf you're using Microsoft Application Virtualization (App-V) to deploy Microsoft 365 Apps, the registry location is HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice16.0CommonLicensing.
Related articles
Applicable Products
- Citrix Virtual Apps and Desktops
- User Profile Management
Symptoms or Error
After publishing Microsoft 365 Apps (Office 365), users are randomly being requested to reactivate. Issue occurs randomly.
Solution
Solution 1 - General
- Check that your Office 365 plan supports shared computer activation
- Verify that shared computer activation is enabled for Office 365 ProPlus
- Verify that activation for Office 365 ProPlus succeeded
- If using Citrix Profile Management and on Microsoft 365 App (O365) 1704 release and above follow these instructions:
- Microsoft recommends using SSO (ADFS). If ADFS is not configured, Synchronize the following location via Citrix Profile Management: !ctx_localappdata!MicrosoftOffice16.0Licensing
- For additional information visit the following Microsoft site and scroll down to 'Licensing token roaming': https://docs.microsoft.com/en-us/deployoffice/overview-shared-computer-activation
- Includes steps on how to change folder location via GPO, Deployment Tool, or via Registry.
- If using Citrix Profile Management and on Microsoft 365 App (O365)below 1704 release follow these instructions:
- Check if the following folder contains any text files, check the profile store as well: %localappdata%MicrosoftOffice16.0Licensing
- If text files are found in the profile store location, proceed to delete the 'Licensing' folder and have the user log back in.
- Confirm that the exclusion policy is applied successfully and that the following directories are being excluded.
- !ctx_localappdata!MicrosoftOffice16.0Licensing
- !ctx_localappdata!MicrosoftOffice15.0Licensing
- Check if the following folder contains any text files, check the profile store as well: %localappdata%MicrosoftOffice16.0Licensing
- If the above steps did not resolve the issue, please contact Microsoft support for additional assistance on Microsoft 365 App (O365) activation process.
- Review the following Microsoft site for additional information.
Solution 2 - ADFS (SSO) is enabled
- If ADFS (SSO) is enabled follow these instructions:
- If ADFS (SSO) is enabled, no additional steps are required. Apps will activate using user credentials.
- Confirm the following GPO is not disabled: 'Automatically activate Office with federated organization credentials”
- Add ADFS [ex. acme.com] to the Local Intranet trusted Zone (via Group Policy):
- Add automatic logon in Security Configuration (via Group Policy
- If the above steps did not resolve the issue, please contact Microsoft support for additional assistance
- If ADFS (SSO) is enabled, no additional steps are required. Apps will activate using user credentials.
Problem Cause
Microsoft 365 Apps (O365) Shared Computer Activation is not able to properly activate.
Free Office 365 Activation Codes
Additional Resources
- Overview of shared computer activation for Microsoft 365 Apps (O365) - https://docs.microsoft.com/en-us/deployoffice/overview-shared-computer-activation
- Deploy Office 365 ProPlus as part of an operating system image https://technet.microsoft.com/en-us/library/dn314789(v=office.15).aspx
- Troubleshoot issues with Shared Computer Activation for Microsoft 365 Apps: https://docs.microsoft.com/en-us/deployoffice/troubleshoot-shared-computer-activation
Disclaimer
Office 365 Keeps Asking For Activation On Rds Server
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